The Unsung Heroes of Public Safety
When you feel safe going about your daily life in the UK, you likely have security guards to thank. These vigilant professionals work tirelessly to protect people, property and assets from harm. But what exactly do security guards do? Let’s take a closer look at their crucial duties.
A Watchful Eye
One of the primary responsibilities of a security guard is maintaining a constant watch over the premises they are assigned to patrol and monitor. This could be anything from a shopping mall, hospital, office building, construction site, or residential complex.
With keen observational skills and unwavering attentiveness, security guards keep a watchful eye out for any suspicious activity, unauthorised persons, safety hazards or potential threats. Their mere presence can be a powerful deterrent against crime and mischief.
First Response
Should an incident occur, security guards are the first responders on the scene. Trained to handle a variety of situations with courage and level-headedness, they take immediate action to mitigate risks and ensure public safety.
This could involve apprehending trespassers, tackling disruptive behaviour, providing assistance during medical emergencies, extinguishing small fires or securing the area until law enforcement or emergency services arrive. Their ability to remain calm under pressure is vital.
Access Control
Controlling access to facilities is another key duty of security personnel. They monitor all entry and exit points, screening visitors and employees to prevent unauthorised access that could compromise security.
This involves verifying identities, issuing visitor passes, checking credentials and maintaining detailed logs of everyone entering and leaving the premises. A professional security guard politely but firmly enforces regulations to keep the wrong people out.
Mobile Patrols
Many security companies, provide mobile patrol services where guards make regular rounds throughout a neighborhood, business district or multi-facility site. These vehicle or foot patrols add an extra layer of security and vigilance.
Patrolling officers keep an eye out for anything out of the ordinary, ensure all doors/windows are secured, check that alarm systems are functioning properly and maintain detailed reports of their observations. Their high-visibility presence enhances public safety.
Customer Service
While often overlooked, customer service skills are essential for security guards. They are typically the first point of contact for visitors and staff, so professional conduct and friendly demeanour go a long way.
Guards must be able to provide directions, answer inquiries and liaise with personnel in a courteous manner that elevates the experience. The ability to de-escalate tensions and resolve conflicts through communication is highly valued.
The ZAM FM Ltd
When it comes to ensuring top-notch security, you can rely on the expertise of ZAM FM Ltd. As a leading provider of security guarding services across the UK, we understand the importance of recruiting and training officers to the highest industry standards.
Our guards undergo rigorous vetting, background checks and ongoing skills development to maintain their sharp edge. We invest in the latest technology and equipment to bolster our operations. But most importantly, we prioritise integrity, vigilance and a true commitment to client satisfaction.
Choose ZAM FM Ltd for the peace of mind that your people and premises are in exceptionally capable hands.
FAQs
Q1. What qualifications do security guards need in the UK?
. While no formal qualifications are legally required, most security companies like ZAM FM Ltd provide comprehensive training covering areas like public safety, emergency response, conflict resolution and UK laws/regulations relevant to the security industry. Prior experience in the military, law enforcement or related fields is preferred.
Q2. Are security guards allowed to use force?
A. Security guards can only use reasonable and proportionate force as a last resort in self-defence or to prevent crime/apprehend offenders. They receive training on de-escalation tactics and must follow strict guidelines on use of force set by their employer and the law.
Q3. What equipment do security guards typically carry?
A. Standard equipment usually includes a uniform, radio/communication device, torch, handcuffs, personal protective equipment and sometimes a baton. In high-risk environments, guards may be armed based on client requirements and proper licensing.
Q4. Are security guards allowed to search people?
A. Security guards can search bags or possessions with permission or probable cause of illegal/prohibited items. For personal searches, more stringent conditions apply in line with human rights laws. Cooperation from the individual is ideal to avoid escalation.
Q5. How do I report an issue with a security guard?
A. If you have a complaint or concern about a security officer’s conduct, the best approach is to file an official report with their employer company detail the incident properly. Reputable firms like ZAM FM Ltd have protocols to investigate and address any violations of policies or standards.